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Frequently asked questions

The Info You’re After.

Need assistance? Check out the answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, please get in touch with me.

  • What is your return policy?
    I am happy to refund the cost of any artwork you are not happy with, providing you let me know within 7 days of receiving it. You will need to repackage the art work, pay for the shipping costs and ensure the package is tracked for insurance purposes. Once I have received the artwork back, providing it is undamaged, I will refund your account in full.
  • Do you offer gift cards?
    Buying art as a gift can be difficult, so I have created some of my own gift cards to make a unique and special gift. They come in £30, £50, £100 and £200. A private studio or gallery visit can be organised if you would like to view collections of work in person.
  • What are the payment options?
    I accept payments online through PayPal and most bank cards.
  • What are your shipping costs?
    Shipping costs to the UK are included in the price of the artworks, unless stated otherwise. Please note that for large paintings, you will need to email me for a shipping quote. For international sales please email me at hello@clairehankeyartist.com for a quote.
  • What type of printer do I need for this course?
    You need an INKJET printer that accepts BLACK PIGMENT INK cartridges (not water based). Many inkjet printers do accept black pigment ink but not all, so please check with your supplier. I use HP OfficeJet Pro 9010 and buy a black pigment ink cartridge separately.
  • Do I have lifetime access?
    YES, this course has lifetime access, or for as long as I am here teaching!
  • How does the feedback element work?
    I offer written feedback every Friday for the first six weeks of the course from the end of November. There is a special module in the course where you can post your work and ask any questions, other students can also see your progress and engage with your work.
  • What materials do I need for the course?
    You will get a detailed material list within the course - including where to buy the papers and the mediums. I have a supplier in the US and UK for teabag paper which I will share with you.
  • Do I need a special camera or software for the photographic element?
    No- I use my IPhone for all the photography and editing. It is a simple method that anyone can follow. I also share my favourite apps and how I use them for some really great effects. If you have an android phone, I can recommend apps although I have not used them myself.
  • Who is this course suitable for?
    This course is suitable for complete beginners looking to try something new, it's also suitable for artists who have experience with collage and are just looking to explore a different technique. The course doesn't cover advanced photographic techniques, I keep everything simple and easy to follow.
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