Frequently asked questions
The Info You’re After.
- 01
Buying art as a gift can be difficult, so I have created some of my own gift cards to make a unique and special gift. They come in £30, £50, £100 and £200. A private studio or gallery visit can be organised if you would like to view collections of work in person.
- 02
Shipping costs are as stated at checkout and dependant on the size and weight of the paintings.
If you live in the SS0-SS9 area, I offer free shipping, enter 'LOCAL' at the checkout.
- 03
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement. If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 7 days.
- 04
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me as soon as possible and photograph any damage. I will of course arrange a refund once the damaged goods are returned. If you need further information, please email me at hello@clairehankeyartist.com.