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Frequently asked questions
The Info You’re After.
Need assistance? Check out the answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, please get in touch with me.
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What is your return policy?I am happy to refund the cost of any artwork you are not happy with, providing you let me know within 7 days of receiving it. You will need to repackage the art work, pay for the shipping costs and ensure the package is tracked for insurance purposes. Once I have received the artwork back, providing it is undamaged, I will refund your account in full.
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Do you offer gift cards?Buying art as a gift can be difficult, so I have created some of my own gift cards to make a unique and special gift. They come in £30, £50, £100 and £200. A private studio or gallery visit can be organised if you would like to view collections of work in person.
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What are the payment options?I accept payments online through PayPal and most bank cards.
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What are your shipping costs?Shipping costs to the UK are included in the price of the artworks, unless stated otherwise. Please note that for large paintings, you will need to email me for a shipping quote. For international sales please email me at hello@clairehankeyartist.com for a quote.
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