Terms and Conditions

I want you to be happy with your new art. If you have any questions please contact me in advance at hello@clairehankeyartist.com

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and such inconsistencies will not be a valid reason for return.

Ordering

How is my payment handled?

Payments are taken through PayPal or Wix payments in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details. 

 

Shipping

 

I have placed my order, how soon will I receive my artwork?

Most orders will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

 

Can I collect my artwork from your studio?

Yes, if you would like to collect in person from Two Tree Gallery, Leigh on Sea, Essex add the code COLLECT10 at the checkout. With this you will receive 10% discount. Once you have placed your order I will email you and we can work out a time to meet.

Is Shipping included?

Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.

 

Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale. Shipping costs contribute towards packing supplies, labour and transit fees.

 

Returns

 

What if my painting arrives and I don’t like it?

I want you to be fully happy with your new artwork so I offer a Buy-Back agreement. If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned we will refund your payment within 14 days.

 

What if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within 7 days and if possible keep a photograph.

 

I think I’ve included everything but if you need further information, please email me at hello@clairehankeyartist.com

 

Updated Dec 2020